General Terms and Conditions

To open an account with our company and access our services, users must be at least 18 years old.

Each individual is permitted to open only one account at royalreels.promo. The Company reserves the right to close any account where multiple accounts have been created by the same person, whether under the same or different names, for the purpose of deception. Any transactions associated with such attempts may be cancelled at the sole discretion of the Company. In such cases, all tickets may be settled at unit value and funds returned after deduction of applicable expenses.

The minimum deposit per account is 30 AUD, or the equivalent amount in another currency.

All deposits are subject to a 3x wagering requirement before a withdrawal may be requested.
Bonus wagering requires bets totaling 30 times the bonus amount.

The Company reserves the right to deny any bet, in whole or in part.

All clients must ensure that:

  • They provide their true residential address
  • They register in their own name
  • They provide a valid and correct email address
  • They provide accurate residential telephone and mobile numbers
  • They do not act on behalf of another person
  • They do not deposit funds originating from criminal activities
  • They do not use their account for money laundering purposes

Player Restrictions

Any registered user may submit a written or electronic request to:

  • Temporarily or permanently exclude themselves from gaming

Where a player has set limits or requested exclusion:

  • Requests to increase limits or revoke exclusion take effect 7 days after receipt
  • Requests to decrease limits or apply exclusion take effect immediately
  • No wagers exceeding set limits will be accepted

The minimum bet is AUD 0.10, or equivalent.

All winnings are credited to the player’s royalreels.promo account.

The Company is not responsible for issues arising from player hardware, internet connectivity, telecommunications failures, or unapproved playing methods.

While all reasonable measures are taken to protect software from viruses, the Company cannot guarantee uninterrupted service. Services will be restored within a reasonable timeframe if interrupted.

By accessing royalreels.promo, users confirm acceptance of these Terms. If you do not agree, you must not use the site.

The website may not be used for illegal purposes or in violation of these Terms.

If any part of this Agreement is deemed invalid or non-compliant with applicable law, the remaining provisions shall remain in full force and effect.

This Agreement is governed by the laws of Curaçao.

Identity Verification

By accepting these Terms, users consent to identity and verification checks. The Company may request additional documentation at any time. Accounts may be suspended or restricted until verification is completed.

Electronic payment methods must be registered in the user’s own name. Use of third-party payment accounts will result in cancellation of winnings and possible account closure.

The Company reserves the right to suspend or close accounts in cases of abusive, violent, indecent, or offensive conduct toward staff.

Unfair winnings generated through martingale or similar systems may be removed.

The contractual relationship exists between:

  1. Viral Markets (license holder) and the payment processing company (PA)
  2. The end customer

Registration is not permitted for:

  • Non-commercial organizations or public institutions
  • Individuals under 18
  • Persons under the influence of drugs or alcohol

The Company reserves the right to modify these Terms at any time.

General Bonus Terms

  • Only one active bonus per product is permitted (Slots, Live Casino, Sportsbook)
  • Failure to provide requested documents may result in bonus and winnings removal
  • One account per user is strictly enforced
  • Bonus campaigns may be cancelled at any time without prior notice
  • Bonus wagering requirements are defined per promotion
  • Turnover contribution:
    • Slots: 100%
    • Live Casino & Table Games: 3%

Cash balance is always wagered before bonus funds.

The Company may freeze or close accounts for bonus abuse or misconduct.

Withdrawals may be requested before wagering completion; in such cases, bonus funds and related winnings are void.

Bonuses are valid for 7 days, unless stated otherwise.

Abuse of bonus offers may lead to permanent exclusion from promotions and forfeiture of winnings.

Deposits, Withdrawals & Anti-Money Laundering

The Company may void transactions showing irregularities, including:

  1. Mismatched player and payment details
  2. Suspicious or irregular payment activity
  3. Fraud, including but not limited to stolen cards, collusion, false data, or chip dumping
  4. Deposits originating from illegal sources

Suspicious activity may be reported to authorities. Transaction invalidation decisions are final.

Associated costs (transaction fees, legal fees, etc.) may be charged to the user.

Data Collection

Automatically collected data includes:

  • IP address
  • Date and time
  • Operating system
  • Browser type

During registration, the following data is collected:

  • Name and surname
  • Date of birth
  • Email address
  • Username and password
  • Country

Additional verification documents may be required at any time.

Payment and banking details are collected strictly for transaction processing.

Customer profiles may be created using cookies and log files to improve service quality.

Customer communications are stored for training and security purposes.

Data Storage & Security

Personal data is retained while accounts remain active and for up to 6 years after closure, where legally required.

All data is protected using encryption, firewalls, and access controls. Only authorized personnel may access customer data.

Some data processing may occur outside the EEA. Appropriate safeguards are applied.

Customer Rights

Customers may:

  • Request access or correction of personal data
  • Withdraw consent
  • Request deletion or restriction of processing
  • Receive data portability
  • Object to processing

Rights are exercised in accordance with GDPR (EU 679/2016).

Responsible Gaming

royalreels.promo promotes responsible play and provides:

  • Self-exclusion
  • Time-out periods
  • Deposit and betting limits

Time-out options: 1, 3, 7, or 15 days
Self-exclusion: up to 1 year

Games & Security

The platform offers casino games and sportsbook content using certified random software and secure payment systems. All sensitive data is encrypted via SSL.

Last update: Jan 15, 2026
Official domain: royalreels.promo