This Privacy Policy explains how the Company handles personal data provided by customers in order to establish and manage a relationship with them. The Company collects and processes all information provided by any means and stores it securely in accordance with this Privacy Policy.
By using any website associated with the Company, you acknowledge and confirm your consent to the use of personal data as described in this Privacy Policy. If you do not agree with any part of this document, you should stop using the Company’s services. The collection of personal data is necessary to provide services, comply with legal obligations, and enforce contractual agreements, which also constitutes the Company’s legitimate interest. The English version of this policy is the original and prevailing version.
When a customer visits one of the Company’s websites, the system automatically collects certain information generated by the customer’s browser and stores it temporarily in log files. This information may include:
- IP address of the requesting device
- Date and time of access
- Operating system
- Browser type
Log files may contain IP addresses that allow identification of a customer. This collection is necessary to provide services, enable website functionality, optimize performance, and detect technical issues or misuse of the Company’s services.
During the registration process, the Company collects personal data that may include:
- First name and last name
- Gender
- Full address
- Date of birth
- Valid email address
- Username and password
- Personal security question and answer
Customers may be required at any time, in accordance with applicable laws and regulations, particularly those related to anti-money laundering and counter-terrorism financing, to submit additional documents to verify identity. These may include a copy of a valid government-issued ID and proof of address such as a utility bill or lease agreement.
After registration, customers may update their personal data at any time, except for first name, last name, date of birth, country, username, and nickname. Customers must promptly update their data if any information becomes inaccurate or incomplete.
The collection and verification of personal data, including age and identity, are required to provide services and comply with legal obligations.
If a customer deposits funds by card, the processing of additional data may be required, including:
- First name and last name of the cardholder
- Credit card company name
- Credit card number
- Expiry date
- CVC code and password, where applicable
If a customer requests a withdrawal to a bank account, the following data may be collected:
- Account holder’s name and surname
- Bank name
- IBAN
- SWIFT code
The Company processes information collected through cookies, log files, clear gifs, and third-party services to create customer profiles. These profiles may include preferences and activity-related information and are used to improve services, personalize user experience, and provide relevant marketing information.
The Company uses log files containing data such as IP addresses, browser type, internet service provider, referring and exit pages, platform type, date and time stamps, and click activity. This data is used to analyze trends, administer the website, track user movement, and gather operational insights.
The Company stores communications with customers, including emails, website messages, and support requests. These records are retained for training, quality assurance, and security purposes.
In addition to legal record retention requirements and subject to applicable PCI standards, the Company retains legible transaction-related data for a minimum period of eighteen (18) months from the date of each transaction. Such data may be transmitted to payment service providers where necessary to perform payment services.
In accordance with the recommendations of the Payment Card Industry Security Standards Council, customer card data is protected using transport layer encryption (TLS 1.2) and application-layer encryption with the AES algorithm and a 256-bit key length.
The Company does not store player card details and operates in full compliance with PCI standards.
If you have any questions or concerns regarding this Privacy Policy, you may contact the Company via email at [email protected]